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Our Customer Help & Support Team is available Monday through Friday from 9 a.m. to 5 p.m. ET.

Do you have any resources that we can share with families to introduce them to Family Access and explain how it works?

Yes, we have an introductory walkthrough video of Family Access that shows what it looks like for a family to complete a questionnaire through Family Access. You can share this video with families in your program when you introduce them to Family Access, or you can link it directly on your website, too!

Intro to Family Access Video: https://youtu.be/1fl00vPTnLg