Do you have any resources that we can share with families to introduce them to Family Access and explain how it works?
Yes, we have [an introductory walkthrough video of Family Access][1] that shows what it looks like for a family to complete a questionnaire through Family Access. You can share this video with families in your program when you introduce them to Family Access, or you can link it directly on your website, too! Intro to…
Does Family Access have an app that families can download?
No, Family Access is only available through a web browser. Families must have an active internet connection to complete a screening through Family Access.
Our program uses both ASQ-3 and ASQ:SE-2. We'd like parents to complete both questionnaires when we direct them to Family Access. Can we combine the questionnaires?
Yes, you can invite families to complete both ASQ-3 and ASQ:SE-2 questionnaires through a single Family Access landing page. First you will need to create a Family Access page for both ASQ-3 and ASQ:SE-2. Once the pages have been created, go to the Family Access tab. In the middle column, you will see the option to "…
Does Family Access work on mobile phones or tablets?
Yes, Family Access is mobile-optimized, meaning that it works on smartphones, tablets, and computers. Families can open the webpage on their phone and complete the questionnaire there just as easily as they can complete it on their computer.
Does Family Access work with the translations available through Brookes Publishing?
Yes, Family Access works with all translations that are available through Brookes. If your program has Family Access, once you have entered the keycode of your ASQ translation product into ASQ Online, you will have the ability to create a Family Access page with that translation. All of the system-generated text, inc…
We have custom fields set up in our Child Profiles for data that we need to collect. Can these fields be added to our Family Access pages?
Yes, you can add your custom Child Profile fields to the Family Access demographics page. When an Account or Program Administrator is creating a custom field, they have the option to "Include in Family Access". Selecting "Yes" for that item will populate that custom field in your Family Access demographics page. If y…
We already have an ASQ Online subscription, but we didn't purchase Family Access. Can we add Family Access onto our account after it's already been set up?
Yes, you can add Family Access to your ASQ Online account even after it's been set up. You will just need to contact our customer support team and they will be able to assist you with getting Family Access added to your account. Depending on how far into your subscription cycle you are, the Family Access cost will be…
Can we customize our Family Access pages?
Yes, the Family Access invitation letter, landing page, and thank you page are all customizable to better fit your program. You can add custom text and program logos to make the Family Access pages more recognizable and familiar to the families that you work with.
Do parents get results when they complete a questionnaire through Family Access?
No, families do not automatically get results once they complete a questionnaire through Family Access. The program must first accept the screening into the ASQ Online account for the questionnaire to be scored. Once the questionnaire has been accepted and scored, the professional can follow up with the family to dis…
How do I create a Family Access page?
Family Access pages can be created by Program Administrators and Providers. First, you'll go to the Family Access tab, and on the left-hand side, there will be options to create a new Family Access page in the languages that have been unlocked in ASQ Online. Select the language that you would like to create the Family…
